| Vaspers the Grate 
Insights into web writing, user-focused web design, and web credibility enhancement. |
| Vaspers the Grate: Web Credibility Destroyers 
List of design issues that pollute an overall impression of trustworthiness and dependability. |
| The WDVL: Designing Attractive Web Pages
Before you can design avant-garde Web pages, you have to know what the rules are before you try to break, bend or amend them. |
| WDVL: Usability Testing in Practice 
Reveals one company's usability testing practices and procesures. |
| Web Development 
A summary of the complete life cycle of web development: planning, analysis, design, implementation, and promotion. Key practices and online resources are given for each process. By John December, author of numerous material for web development methodology. |
| Web Pages That Suck 
Learn good web page design by looking at bad web pages. |
| Web Usability
International Journal of Human-Computer Studies. Special issue of WWW Usability arising from a symposium entitled "The Missing Link: Hypermedia Usability Research and The Web". |
| Web Usability Articles
Several years of usability-related articles from Digital Web Magazine. |
| Web Usability Findings 
Compilation of surveys of web usability engineering and test results. |
| WEBehavior
A behavioral research, usability testing, and customer experience evaluation firm. |
| Webmaster's Corner
A commentary on web usability, design, and direction aimed at the beginning web developer. |
| WebMetric Tools
Good usability is vital to the success of any web site. This site has downloadable sets of web evaluation tools to assist in analysis of a web page based on numerous usability guidelines. Registration is required (free). |
| WebWord Usability Consulting
Usability and human factors for the Internet. Including book list, expert articles articles and interviews, recommended Web sites. |
| Adaptive Path - 90% of All Usability Testing is Useless
Lane Becker writes, "Rather than a validation done once before completing a product... internal, qualitative usability testing [should be] done earlier, more frequently, and as part of the design process - not separate from it." (June, 2004) |
| Top Ten Web Design Mistakes of 2003 (Jakob Nielsen's Alertbox)
Sites are getting better at using minimalist design, maintaining archives, and offering comprehensive services. However, these advances entail their own usability problems, as several prominent mistakes from 2003 show. (December, 2003) |
| Publish.com - Five Usability Principles For Web Design
Ilise Benun elaborates on the principles of consistency, interaction, instruction, choices and control. (August 30, 2003) |
| Publish.com - Usability Matters
Article by Marcia Ludkin. "Again and again... usability experts discover that real people may not understand what may be obvious to a site’s designers." (February 11, 2003) |
| CNET.com - Study: Design lacking in e-tail sites
The design of some of the leading online stores is mediocre at best, but, according to a new study, it is improving. (June 3, 2002) |
| CNN.com - Analysis: Web sites are locking out the disabled
Office buildings have wheelchair ramps and TV has closed captioning, but many Web sites are inaccessible to people with disabilities. Things don't have to be that way. (August 7, 2000) |
| User-Friendly Web Sites for All Ages, Microsoft PressPass
Guidelines for businesses, developers and web designers on how to make their web sites more user-friendly and accessable for the adult community. A white paper issued by Microsoft, "Effective Web Design Considerations for Older Adults." is available for download. (May 12, 1999) |
| The Scent of Information
The reason why so many people lose their way on the Web, according to usability expert Jared Spool, is because they lose the scent of the information they are looking for. Jared shares his thoughts and perspectives on the Web, usability, and the user's quest for information. (May 15, 1998) |
| Seattletimes.com: A primer for a good Web page
Users want indicators of how good (e.e., current, accurate, credible) the page's information is. (March 29, 1998) |
| 7 Debilitating Diseases of Business Websites
Illnesses make websites inefficient. The cures, by Dr. Ralph F. Wilson:Web Marketing Today, Issue 41, February 1, 1998. (February 1, 1998) |
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